PHP Trouble Ticket PHP Trouble Ticket project provides a centralized means of problem reporting and tracking.
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PHP ticket bug tracking trouble ticket Trouble problem reporting

PHP Trouble Ticket Description

PHP Trouble Ticket project provides a centralized means of problem reporting and tracking. PHP Trouble Ticket project provides a centralized means of problem reporting and tracking in multi-user environments (medium to large companies, development groups, etc.).It helps direct problem reports to the responsible administrator(s), keeps track of the status of a problem being worked on, and offers an up-to-date list of recent changes applied. It aims to be widely configurable, easy-to-use even for those not technically inclined, and multi-language capable.Here are some key features of "PHP Trouble Ticket":· problem reporting· submitting update-info· email-notification of administrators· email-notification sent to problem reporter after ticket is modified or closed· watch-function for tickets to be kept up to date on progress of chosen tickets· file attachments (including on-the-fly virus checking with external virus-scanner)· powerful list/search function with paged browsing· tickets can be set into relations/dependencies· ticket quick-search function directly from the main index· quickly access all your own tickets from the main index page· printer-friendly display of lists and ticket details· css style sheet support for easy customisation· easy multiple-select/close/delete functions· username/password protected logins· varying levels of permissions/access-rights· the scope of unprivileged users can be limited to their own tickets· new users can either sign up at the login page or be created by the superuser from the administration page· detailed userlist available for administrators with info on last login and included search function· online configuration of all major options· configuration of the expert/administrator information· deadlines for trouble tickets· up to five customizable datafields· changes and entire tickets can be hidden from unprivileged users by the operators· "locking" areas against change by other administrators· national language support (included: english, german. Other language files are made available separately on the download page)· date/Time format configurable to suit national format· ability of the program to work with PHP's "safe mode" and "open basedir" security mechanismsRequirements:· PHP· Apache (recommended)· MySQL (recommended)· PostgreSQL (optional)What's New in This Release:· A ticket-"watch" function to stay informed on the progress of tickets has been added.· Tickets can now be set in relation to other tickets by one of the following: "is related to", "is a duplicate of", and "depends on".· Users can close their own tickets if the problem was resolved without an expert.· Tickets can also be re-opened if a problem persists that was presumably solved; this can be limited or disabled in the configuration.· Long change entries in ticket lists can be truncated to a defined length, giving a "read more" link to display the rest.· Areas can now be renamed.

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