QueueMetrics QueueMetrics is a queue log analyzer that measures a number of metrics of queue and agent activity for the Asterisk PBX.
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queue log queue log analyzer measures metrics Asterisk PBX analyzer QueueMetrics

QueueMetrics Description

QueueMetrics is a queue log analyzer that measures a number of metrics of queue and agent activity for the Asterisk PBX. QueueMetrics project is a monitoring software for call centers based on the Asterisk PBX.With over 60 quantitative metrics available, your call center will run smoothly and problems will easily be pointed out. You can measure budget targets, SLA targets, agent activity and more with a level of details that goes down to listening to any call on any queue - right from your browser.You can see taken calls, lost calls, agent sessions and call center activity, broken down by period, queue or agent.QueueMetrics lets you see your call center in real time - what your agents are doing, how many calls are waiting for each queue, how much time has been spent in each stage of call handling.QueueMetrics supports an unlimited number of inbound queues, each with multiple prioritized agents, and supports virtual queues made up of aggregations of existing queues.QueueMetrics eases the burden of your agents too - they can easily see whether the're logged on or not, they can see their incoming calls as they are processed and they can even launch external webapps - passing data gathered from IVRs or Caller*ID information - at the click of a button.So whether you manage a 2- or a 200-agent call center and want to understand what's going on with it, QueueMetrics will help you meet and exceed your goals.QueueMetrics fully supports all versions of Asterisk queues ranging from version 0.7 to the latest version 1.2. Limitations: · 30-day free unlimited licence What's New in This Release: · Fixed an important security problem when streaming audio files · New logging architecture · An "audio only" version of the audio track is available when video recordings are found, so that it can be saved easily. · Video size for Oreka playback can be now set by the user · "Local/xxx@yyy" channels would not be loaded correctly whithout rewrite mode on older versions of Asterisk. · Direct access to the call details without accessing the main reports cannow be set. · The Agent popups are now wider · Technical conversion issue in the new version of the Wizard · Improved Wizard reliability on detecting DB versions · Slight problem with the DBupdate scripts

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