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Free and open source customer management system vtiger CRM is a free, full-featured CRM software ideal for small and medium businesses, with low-cost product support available to production users that need reliable support.vtiger CRM is a widely used product with thousands of users in dozens of countries. It has a vibrant community of users driving the product forward, and contributing to it's development. Over a million copies of vtiger CRM have been downloaded by our users.NOTE: vtiger is licensed and distributed under the terms of the Mozilla Public License 1.1 (MPL 1.1). Here are some key features of "vtiger": Sales Force Automation: · Lead Management · Account & Contact Management · Opportunity Management · Sales Quotes Customer Support & Service: · Trouble Tickets · Knowledge Base · Customer Self Service · Online Knowledge Base Marketing Automation: · Campaign Management · Mass Mailing · E-mail Templates · Mail Merge Templates Inventory Management: · Products Catalog · Price Books · Vendor Management · Purchase Orders · Sales Orders · Invoices Activity Management: · To Dos, Meetings & Calls · Recurring Events · Shared Calendar · Activity History · E-mail Notifications · Notes RSS Feeds Productivity Add-ons: · Email Client · Outlook Plug-in · Office Plug-in · Thunderbird Extension · Customer Portal Reports & Dashboards: · Key Metrics · Customizable Reports · 20 Pre-built Reports · 20 Pre-built Dashboards · Report Folders Product Customization: · Custom Fields (10 different data objects) · Pick Lists · Custom List Views · Drag & Drop Modules · Currency customization Security Management: · User Management · Profiles · Roles · Groups · Organization-level Access Control Requirements: · PHP What's New in This Release: · Around 700 bug fixes and 150+ enhancements have been addressed in this release along with performance improvements

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